When we sorted by available hours in the Resource Planning view without scrolling down to the bottom and waiting for everyone to load, the sorting only worked on the people who were initially loaded.
Customer support said:
"When there are many users, you will need to scroll down in order to see everyone. This pagination was implemented to improve performance. The users are stored in the db by accountId and not by their name, this is why the initial load does not include everyone in alphabetical order until after you have scrolled down and made all users visible. Once they are visible, the connection to Jira adds the name information in the frontend, which then sorts them alphabetically"
We were trying to see who we haven't planned time for yet, but the "sort by available hours" did not bring those people up to the top who were not yet loaded to the frontend.
I think it's wrong, the sorting should work on all users.
Guest
| Tempo Products | Tempo Planner |
| Tempo Platform | Cloud |
Lazy loading can make sense obviously. But it should load the elements which are supposed to be shown and only lazyload the elements which are not initially needed.
If the page is supposed to show names in ABC order, it should show the first few names in that order. E.g. Adam, Bill, Chris etc.
Currently - even though the order is set by name - the application shows Bill, Jonas, Norbert and Adam and Chris is not shown... only if you scroll down.. and after scrolling and loading it shows them on the top.
Please correct this, because it is wrong this way and could be fixed easily.