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Account Category Type Internal should make hours non-billable
If Account Category Type is Internal then the hours for an Account with Internal type should be non-billable. Shouldn't just be for Issues in the Internal Issues list.
I found it very confusing that an internal category does not mean non-billable hours. It makes much more sense that billable hours follow the Account Category Type as well and not only the Interal Issues-settings.
Also Internal Issue-settings do not take into account that you might need to log both billable and non-billable hours on an issue.
I suggest this should be considered a bug instead of a new feature. According to the documentation, the Account Category Type determines the billable hours.
looks like https://ideas.tempo.io/ideas/T-I-953
And YES we need that
I found it very confusing that an internal category does not mean non-billable hours. It makes much more sense that billable hours follow the Account Category Type as well and not only the Interal Issues-settings.
Also Internal Issue-settings do not take into account that you might need to log both billable and non-billable hours on an issue.
I suggest this should be considered a bug instead of a new feature. According to the documentation, the Account Category Type determines the billable hours.
Up!