Tempo Ideas

hello everyone, we know that the accounts have to be assigned to a ticket. But why can't we just also assign the customer from tempo to the ticket as well? The problem is that we have a lot of customers who actually always have the same tasks=accounts.

I'll give you a small example of what we have.

We have created 40+ customers.

Each of these customers only has a maximum of 2 different billing types (accounts), these are "support" and "emergency support" as an example.

However, if I create these "accounts" and do not assign any customers, I no longer have the option later in the reports to simply select the "customer" and display which accounts were booked the in the list (not the export!).

I can't assign multiple customers to one account either, which would make total sense!?

We want to avoid creating new accounts for each customer, as this would currently be over 80, which is totally nonsensical.

I would be very grateful for integrated this "feature".