At this time, it is not possible for "non-Service-Desk-Agent" users (collaborators) to log time to Jira ServiceDesk tickets.
To be able to book time, you require a Jira Service-Desk licence for each developer: https://confluence.atlassian.com/servicedesk/collaborator-660967501.html
Otherwise, the permission "Work on issues" is overwritten by the requirement of a licenced agent-user.
We know that another Jira application (Feature Bundle for Jira Service Desk) has the ability to book time for Jira collaborators who are NOT ServiceDesk-Agents (Time Tracking ). And it’s not that expensive.
However, this application would need to changing the Time Tracking mechanism from Tempo back to “Jira Default”. This is something what we would not do, as we rely heavily on the Tempo features.
But I think: When this application can do this, is it possible for Tempo as well?
Do you have any idea how they are doing it and if Tempo could implement this “time tracking feature for non-agent users” feature as well using the same workaround?
I am sure it would be another great unique selling point for Tempo if you could implement this feature!
Thank you very much
Christian Methfessel
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This is from 2020? Has it been implemented? Collaborators should be able to log time against a JSM issue without paying for an entire agent license. Why not be able to log time again ANY issue in Jira? I understand the permission to log time is essential to turn some users off, but collaborators... the whole point is that they are assisting on the issues and thus, should log time against it.