Tempo Ideas

Welcome to Tempo’s Idea Portal! Your suggestions are valuable to us and help us make our products even better.
Below is a list of ideas for Tempo, so please search, review and vote for those that would help you the most. We encourage you to add an idea if you don’t see it listed. You can stay updated on the work we are doing here at Tempo by contributing to this page.
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Let Jira users (collaborators) log time to Service-Desk Tickets without requiring a ServiceDesk-Agent license for each user

At this time, it is not possible for "non-Service-Desk-Agent" users (collaborators) to log time to Jira ServiceDesk tickets.

To be able to book time, you require a Jira Service-Desk licence for each developer: https://confluence.atlassian.com/servicedesk/collaborator-660967501.html

Otherwise, the permission "Work on issues" is overwritten by the requirement of a licenced agent-user.

We know that another Jira application (Feature Bundle for Jira Service Desk) has the ability to book time for Jira collaborators who are NOT ServiceDesk-Agents (Time Tracking ). And it’s not that expensive.

However, this application would need to changing the Time Tracking mechanism from Tempo back to “Jira Default”. This is something what we would not do, as we rely heavily on the Tempo features.

But I think: When this application can do this, is it possible for Tempo as well?

Do you have any idea how they are doing it and if Tempo could implement this “time tracking feature for non-agent users” feature as well using the same workaround?

I am sure it would be another great unique selling point for Tempo if you could implement this feature!

Thank you very much

Christian Methfessel

More literature:



  • Guest
  • Nov 4 2020
  • Unlikely to implement
Tempo Products Tempo Timesheets
Tempo Platform Cloud
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