Tempo Ideas

Dear Tempo Product Manager

I use two shortcuts in this request:

JSD means JIRA SERVICE DESK

JSDI means JIRA SERVICE DESK ISSUE

You - Tempo Company - as a JSD user, exactly know it's difficult to report how much time has been spent againts a JSDI.

As I know you also follow the practice, and open (clone) an internal ISSUE from the JSDI, if JSD agent needs help from non-agent users. You connect the JSDI to the internal ISSUE somehow.

This case JSD agent log time on the JSDI or the internal ISSUE, and non-agent users log time on the internal ISSUE.

The question is - especially for the Service delivery manager - how much time is logged againts the JSDI? Time on the JSDI+ time on the connected internal ISSUE(s)

Tempo logged time report works fine with the built-in JIRA parent-child relation:

a.) Epic link

b.) task-subtask case.

Unfortunately there is no option to summarize worklogs againts a JSDI yet.

Tempo user surely connects the JIRA SD issue to the internal issue(s) with a dedicated JIRA ISSUE link type. (relates to, resolves, or any custom JIRA link type). Tempo could take this dedicated JIRA ISSUE link type between the JSDI and the internal issue as parent-child relation. JSDI is the parent, connected internal issue(s) is the child.

The dedicated JIRA issue link type could be defined in Tempo settings for the user, so that Tempo user can set the link type he already use to connect the JSDi to the internal issue.

Tempo Logged time report could have a new group by value: "Jira Service Desk Issue." The report would sum up the worklogs to the JSDI level.

Let me know if you need screen plans for deciding about my request.

Thank you for your time!