I recently learned that the plan for Generic Users is not intended to allow a generic user type to be assigned to a team or be factored into a capacity report. We currently pay for extra users in order to factor planned but not assigned work into capacity forecast reports and group that by team within a program.
Kira Marzec
| Tempo Products | Tempo Planner |
| Tempo Platform | Cloud |
One key technique for understanding an issue is to track down the historical transaction details related to a reported example. The key to finding transaction details is using the Transaction Logs table [syslog_transaction]. This article describes the features and usage of this table. The details in this table are very rich and might provide enough information to solve the issue. Even if they do not provide enough information to solve an issue, they can provide many leads that you can investigate.
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